Customer Care
We're Here To Help You Get the Most Out of Your Medicare Coverage
If you have questions or concerns about CDPHP Medicare Choices plans, please contact us at the numbers listed below.
Enrollment Assistance
If you need help with your enrollment, please contact the CDPHP enrollment support line:
(518) 641-3400 or toll free 1-888-519-3364
Monday – Friday, 8:30 a.m. to 5 p.m.
TTY/TDD users should call 1-877-261-1164
Part D Prescription Questions
Current CDPHP Medicare Choices members with questions about their Part D coverage should contact Caremark Customer Care:
Medicare Choices HMO members call
toll free 1-866-289-2319
Medicare Choices PPO members call
toll free 1-888-831-3039
The phone lines are open 24 hours a day, seven days a week. All TTY/TDD users should call 1-866-236-1069.
Member Services
Current CDPHP Medicare Choices members with questions not related to Part D coverage should contact CDPHP Member Services:
(518) 641-3950 or toll free 1-888-248-6522
TTY/TDD: (518) 641-4000 or toll free 1-877-261-1164
Monday – Friday, 8 a.m. to 8 p.m.
Mailing Address
CDPHP Medicare Choices Enrollment
500 Patroon Creek Blvd.
Albany, NY 12206-1057
Additional Information
If you have questions about CDPHP Medicare Choices plans, filing grievances or appeals, or obtaining medical exceptions or prior authorizations, please review our Frequently Asked Questions or check your plan's Evidence of Coverage.