Behavioral Health Access
Support and Counseling
CDPHP offers members* personal assistance and a variety of resources for coping with behavioral health issues. Our relationship with community behavioral health and medical providers gives you a complete interface for your total health care.
Members can call the CDPHP Behavioral Health Access Center toll-free at 1-888-320-9584 for help in utilizing their behavioral health benefits. That line is available 8 a.m. to 6 p.m. Monday through Friday. Callers will immediately be connected to a clinical intake specialist who collects basic information needed to determine the level of urgency, type of care needed, and the provider best suited to meet the individual’s needs. Clinical intake specialists utilize a comprehensive database to assist members in finding the appropriate providers.
What is Behavioral Health?
Behavioral health is an umbrella term that includes mental health care and alcohol and substance abuse treatment.
What is the CDPHP Behavioral Health Network?
This is a network of behavioral health providers that includes psychiatrists, psychologists, psychiatric nurses, clinical social workers, and substance abuse counselors. It also includes mental health and alcohol/substance abuse clinics, acute care hospitals, private psychiatric specialty hospitals, and alcohol/drug rehabilitation facilities. Please use Find-A-Doc to view details on our behavioral health providers.
Services Provided
The following types of services are available through CDPHP as needed to help eligible members cope with mental health, emotional, and chemical dependency issues:
- Acute inpatient care
- Medication management
- Group therapy
- Individual outpatient therapy
- Follow-up services
Refer to your benefits information to confirm whether behavioral health coverage is available to you, whether preauthorization is necessary, and what out-of-pocket costs or limitations may apply, or call CDPHP at 1-888-320-9584 for more information.
For More Information
CDPHP offers members a variety of online resources through My Online Wellness: Emotional Health. This interactive Web site provides electronic access to information about a wide range of behavioral health issues.
*Eligible CDPHP members of the following plan types: HMO, PPO, EPO, High Deductible PPO and EPO, Non Group, Medicare Choices, Select Plan (managed Medicaid), Child Health Plus, Family Health Plus, and self-insured groups except those that have chosen another vendor to supply behavioral health services.