Discrimination is Against the Law
Capital District Physicians’ Health Plan, Inc., CDPHP Universal Benefits, Inc., and Capital District Physicians’ Healthcare Network, Inc. (collectively known as CDPHP®) complies with Federal civil rights laws. CDPHP does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (as defined in 45 CFR § 92.101(a)(2)).
CDPHP provides the following:
Free aids and services to people with disabilities to help you communicate with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to people whose primary language is not English, such as:
If you need these services, call CDPHP at 1-800-388-2994. For TTY/TDD services, call 711.
If you believe that CDPHP has not given you these services or treated you differently because of race, color, national origin, age, disability, or sex, you can file a grievance with the CDPHP Civil Rights Coordinator by:
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by:
Web: Office for Civil Rights Complaint Portal at
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F, HHH Building
Washington, DC 20201
Complaint forms are available here.
Phone: 1-800-368-1019 (TTY/TDD 800-537-7697)