No-Cost Customer Service Training for Your Practice
At CDPHP®, we're dedicated to helping your practice thrive. Our free Customer Service Training and Lunchtime Leadership Sessions empower your team to deliver exceptional patient care and create a happier, more cohesive workplace.
Our expert instructors, with years of experience in health care and leadership training, deliver evidence-based strategies proven to enhance patient satisfaction and team performance.
All sessions are offered at no-cost exclusively for CDPHP network providers and practices - free training that delivers results!
Customer Service Training
How to most effectively communicate with your patients, including:
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The importance of tone and accountability
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Supporting diverse levels of health literacy
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Expressing empathy vs. sympathy
Our customer service training for practice staff is offered as a live and interactive webinar, hosted on Zoom in convenient morning or afternoon sessions.
Our patient-experience scores related to customer service have improved steadily in the last year. Patients frequently compliment how pleasant our staff are. I truly feel this training was impactful.
-Jessica Mattice
Manager of Nursing Services, NYOH
It’s easy to overlook compassion and connection in a fast-paced office environment. We all need this training as a reminder to keep the patient at the heart of everything we do.
-Jennifer Shepard
Patient Experience Manager,
Community Care Physicians
Sign up today to elevate customer service at your practice! Reserve your spot at one of our morning or afternoon sessions:
Lunchtime Leadership Sessions
Our lunchtime leadership sessions are offered as short, 30 to 45 minute webinar programs with tips and strategies to help managers hire and inspire outstanding practice staff.
Please register for one or more of our virtual lunchtime sessions:
| Date |
Time |
Description |
Attend |
| Jan 30 (Thurs) |
12 to 12:45 p.m. |
Customer Service Overview – An overview of our virtual customer service training available to your team (45 min.) |
» Register
|
| Feb 13 (Thurs) |
12 to 12:45 p.m. |
Behavioral Interviewing – Research-based questions for job candidates (45 min.) |
» Register
|
| Feb 27 (Thurs) |
12 to 12:45 p.m. |
Providing Effective Feedback – For practices without a formal quality program (45 min.) |
» Register
|
| March 13 (Thurs) |
12 to 12:45 p.m. |
Peer Coaching – Helping colleagues build or expand skills, share ideas, and teach one another (45 min.) |
» Register
|
| March 27 (Thurs) |
12 to 12:45 p.m. |
Change Management – Strategies for handling a change in processes, technologies, or other transitions (30 min.) |
» Register
|
For more information about upcoming trainings, send us an email.
Sign up for our provider digital newsletter Network in the Know, to receive a schedule of training sessions via email.