Members' Rights and Responsibilities

CDPHP^® believes that our members have the following rights and responsibilities:

Members' Rights

1. You have the right to receive information about CDPHP, its services, practitioners and providers, and members' rights and responsibilities.

2. You have a right to be treated with respect and recognition of your dignity and right to privacy.

3. You have a right to participate with practitioners in making decisions about your health care.

4. You have a right to a candid discussion of appropriate or medically necessary treatment options for your condition(s), regardless of cost or benefit coverage.

5. You have a right to obtain from a practitioner complete, current information concerning your diagnosis, treatment, and prognosis, in terms you can reasonably be expected to understand. If appropriate, this information should be made available to another person acting on your behalf.

6. You have the right to receive from a practitioner the information you need to give informed consent prior to the start of any procedure or treatment.

7. You have the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of that action.

8. You have the right to formulate advance directives (such as naming a health care proxy form and living will) about your care.

9. You have a right to voice complaints, grievances, or appeals about CDPHP or the services it provides.

10. You have a right to make recommendations regarding the CDPHP member rights and responsibilities policies.

Members' Responsibilities

1. You have a responsibility to supply information (to the extent possible) that CDPHP and its practitioners and providers need in order to provide care.

2. You have a responsibility to follow plans and instructions for care that you have agreed on with your practitioners.

3. You have a responsibility to understand your health problems and participate in developing mutually agreed-upon treatment goals to the degree possible.